Privacy Policy
Effective Date: November 17, 2025
🇪🇺 GDPR Compliance
We are fully compliant with the General Data Protection Regulation (GDPR) and other international privacy laws. You have full control over your personal data, including the right to access, correct, delete, and export your information at any time.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, create a store, or contact us for support.
- Account Information: Email address, name, and authentication details
- Store Information: Store name, products, prices, descriptions, and images
- Contact Information: WhatsApp number for order processing
- Usage Data: How you use our service, including pages visited and features used
2. How We Use Your Information
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve user experience
3. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations (under strict confidentiality agreements)
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments
- Limited access to personal information on a need-to-know basis
- Secure hosting infrastructure
5. Your Rights (GDPR & Privacy Laws)
Under GDPR and other privacy laws, you have comprehensive rights regarding your personal data:
👁️Right to Access
You can request a copy of all personal data we hold about you. Go to Dashboard → Store Settings → Account → Export My Data to download your data.
✏️Right to Rectification
You can update and correct inaccurate or incomplete information through your dashboard settings at any time.
🗑️Right to Erasure ("Right to be Forgotten")
You can request complete deletion of your account and all associated data. Go to Dashboard → Store Settings → Account → Delete My Account. This action is permanent and will delete: stores, products, orders, images, payment history, and all personal information.
📦Right to Data Portability
You can export your data in a structured, machine-readable format (JSON) to transfer to another service.
⛔Right to Object
You can object to processing of your personal data for direct marketing purposes. Manage your cookie preferences and opt out of marketing communications at any time.
⏸️Right to Restriction of Processing
You can request that we limit how we use your data while we investigate your concerns about data accuracy or processing.
🚫Right to Withdraw Consent
Where we process data based on consent, you can withdraw that consent at any time through your cookie preferences or account settings.
⚡ Quick Actions: To exercise any of these rights, contact us at hello@watzy.app or use the self-service options in your dashboard. We will respond within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. We respect your privacy choices and give you full control over cookie preferences.
🍪 What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve your browsing experience.
Types of Cookies We Use:
- Essential Cookies (Always Active): Required for the website to function properly (login, shopping cart, security)
- Analytics Cookies (Optional): Help us understand how visitors interact with our website (Google Analytics, page views, usage patterns)
- Marketing Cookies (Optional): Used to deliver relevant advertisements and track campaign effectiveness
Your Cookie Choices:
- Customize your preferences through our cookie consent banner (appears on first visit)
- Change preferences anytime through your browser settings
- Block all non-essential cookies while keeping essential functionality
- Delete existing cookies through your browser's privacy settings
Note: Blocking certain cookies may affect website functionality and your user experience. Essential cookies cannot be disabled as they are necessary for basic website operations.
7. Third-Party Services & Data Processors
We work with trusted third-party service providers to deliver our services. All processors are carefully selected and required to maintain GDPR-compliant data protection standards.
Supabase (Database & Authentication)
Stores user accounts, store data, and product information. Data hosted in secure, GDPR-compliant infrastructure.
View Privacy Policy →Stripe & Razorpay (Payment Processing)
Handles secure payment transactions. We do not store your full payment card details. PCI-DSS compliant payment processing.
Twilio (WhatsApp Messaging)
Powers WhatsApp order notifications and customer communications. Messages are transmitted securely.
View Privacy Policy →Vercel (Hosting & CDN)
Hosts our application with TLS 1.3 encryption and global CDN for fast, secure delivery.
View Privacy Policy →Google Analytics (Optional)
Anonymous usage analytics (only if you consent to analytics cookies). No personally identifiable information is shared.
View Privacy Policy →Data Processing Agreements: We have data processing agreements (DPAs) in place with all third-party processors to ensure GDPR compliance and protect your data.
8. Data Retention
We retain your information only as long as necessary to provide services and comply with legal obligations. You may request deletion of your account and data at any time.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@watzy.app
WhatsApp: +91 92114 53827