Shipping Policy
Important Notice
watzy is a platform that connects buyers with individual sellers. Each seller is responsible for their own shipping arrangements, costs, and policies.This page provides general guidelines, but specific shipping terms are determined by each seller.
Disclaimer: watzy is not responsible for any physical delivery to any seller or their customers. All shipping and delivery arrangements are managed directly between sellers and buyers.
1. Shipping Responsibility
Seller Responsibility
Individual sellers using watzy are responsible for:
- Packaging products safely and securely
- Arranging shipping/delivery method
- Covering shipping costs (unless otherwise stated)
- Providing tracking information when available
- Ensuring timely dispatch of orders
- Handling shipping-related customer inquiries
watzy's Role
watzy provides:
- Platform for sellers to showcase products
- Order processing system via WhatsApp
2. Shipping Methods
Sellers can choose from various shipping methods based on their location and preferences:
Local Delivery
- Hand delivery within the seller's local area
- Faster delivery, usually same-day or next-day
- Often the most cost-effective option
- Direct coordination between buyer and seller
Courier Services
- Professional courier and postal services
- Tracking numbers provided when available
- Suitable for nationwide shipping
- Delivery time varies by service provider and distance
Self-Pickup
- Customers can collect orders directly from seller
- No shipping costs
- Immediate availability upon order readiness
- Coordinates directly via WhatsApp
3. Shipping Costs
General Policy
Sellers are responsible for shipping costs unless they specifically mention additional shipping charges in their product descriptions or during WhatsApp conversations.
Recommendation: We encourage sellers to include shipping costs in their product pricing to provide clear, upfront pricing to customers.
4. Delivery Timeframes
Delivery times vary by seller and shipping method:
Local Delivery
Same day to 2 business days
Within City
1-3 business days
Within State
2-5 business days
Interstate
3-7 business days
Note: These are general guidelines. Actual delivery times depend on:
- Seller's processing time
- Chosen shipping method
- Distance and location accessibility
- Weather conditions and external factors
- Peak season volumes (festivals, holidays)
5. Order Processing
Seller Guidelines
- Order Confirmation: Confirm orders via WhatsApp within 24 hours
- Processing Time: Allow 1-2 business days for order preparation
- Dispatch Notification: Inform customers when orders are shipped
- Tracking: Provide tracking details when available
- Updates: Keep customers informed of any delays
Customer Expectations
- Orders are typically processed within 1-2 business days
- You'll receive shipping confirmation via WhatsApp
- Contact the seller directly for order status updates
- Keep your WhatsApp notifications active for updates
6. Packaging Standards
We recommend sellers follow these packaging guidelines:
- Protection: Use adequate padding and protection materials
- Waterproofing: Protect items from moisture during transit
- Labeling: Clear and accurate address labels
- Fragile Items: Extra care and "fragile" labeling when needed
- Professional Appearance: Clean, presentable packaging
- Include Invoice: Order details or invoice inside package
7. Shipping Issues & Resolution
Common Issues
- Delayed delivery
- Lost or damaged packages
- Wrong delivery address
- Missing items
- Package not received
Resolution Process
- Contact Seller First: Reach out via WhatsApp with issue details
- Allow Response Time: Give seller 24-48 hours to respond
- Document Issues: Keep screenshots of conversations and evidence
- Escalate if Needed: Contact watzy support at hello@watzy.app
- Cooperation: Work together for fair resolution
Our Commitment: While watzy doesn't handle shipping directly, we're here to help mediate shipping disputes and ensure fair resolution for all parties.
8. International Shipping
International shipping depends on individual seller capabilities:
- Not all sellers offer international shipping
- Additional customs and duty charges may apply
- Longer delivery times (7-21 business days typically)
- Buyers responsible for import duties and taxes
- Coordinate directly with seller for international orders
9. Contact & Support
For shipping-related questions or issues:
Primary Contact: Reach out to the seller directly via WhatsApp
Platform Support: hello@watzy.app
Response Time: 24-48 hours
Support Hours: Monday to Friday, 9 AM to 6 PM IST
10. Policy Updates
This shipping policy may be updated to reflect changes in our platform or shipping practices. We will notify users of significant changes via email or platform notifications.
Last Updated: October 27, 2025